tag:ai-tutor-x-pixio.instatus.com,2005:/history AI Tutor x Pixio Status - Incident history 2026-03-07T15:59:43.217+00:00 AI Tutor x Pixio tag:ai-tutor-x-pixio.instatus.com,2005:Incident/cmmgiedya0989iid3xom6dxe7 2026-03-07T15:59:43.217+00:00 2026-03-08T00:15:58.543+00:00 Grok Issues in Machine Type: Incident

Duration: 8 hours and 16 minutes

Affected Components: AI Tutor Web App, Machine API, AI Tutor Models, Machine Web App

Mar 8, 00:15:58 GMT+0
Resolved - This incident has been resolved..

Mar 7, 15:59:43 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:ai-tutor-x-pixio.instatus.com,2005:Incident/cmmezfehc0010i737sh6zb94p 2026-03-06T14:20:51.734+00:00 2026-03-06T14:20:51.734+00:00 High Latency with our Providers, they have an outage Type: Incident

Duration: 14 minutes

Affected Components: Pixio API, Pixio Web App

Mar 6, 14:20:51 GMT+0
Investigating - We are currently investigating this incident..

Mar 6, 14:35:16 GMT+0
Resolved - This incident has been resolved..

]]> tag:ai-tutor-x-pixio.instatus.com,2005:Incident/cmmecy9if01bc12bzi0l5lzt3 2026-03-06T03:51:41.440+00:00 2026-03-06T07:38:54.508+00:00 Machine Issues with Threads using Machine Baic Type: Incident

Duration: 3 hours and 47 minutes

Affected Components: Machine API, Machine Web App

Mar 6, 07:38:54 GMT+0
Resolved - This incident has been resolved..

Mar 6, 03:51:41 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:ai-tutor-x-pixio.instatus.com,2005:Incident/cmm9kgslc00fgu1raudugafb3 2026-03-02T19:23:09.305+00:00 2026-03-02T19:23:09.305+00:00 Anthropic Haiku Issues Type: Incident

Duration: 44 minutes

Affected Components: AI Tutor Web App, AI Tutor Models, Machine API, Machine Web App

Mar 2, 19:23:09 GMT+0
Identified - We are continuing to work on a fix for this incident. <https://status.claude.com/>.

Mar 2, 20:06:59 GMT+0
Resolved - This incident has been resolved..

Mar 2, 21:10:53 GMT+0
Resolved - This incident has been resolved..

Mar 3, 00:12:03 GMT+0
Resolved - This incident has been resolved..

]]> tag:ai-tutor-x-pixio.instatus.com,2005:Incident/cmm9kc90000gd4l4lnkejhn2f 2026-03-02T19:19:37.296+00:00 2026-03-03T04:34:51.609+00:00 Machine Issues with Responses with Anthropic Type: Incident

Duration: 9 hours and 15 minutes

Affected Components: Machine Web App

Mar 3, 04:34:51 GMT+0
Resolved - This incident has been resolved..

Mar 2, 19:19:37 GMT+0
Identified - We are continuing to work on a fix for this incident..

]]> tag:ai-tutor-x-pixio.instatus.com,2005:Maintenance/cmlu5osyz08zki9u2q7vg2z5o 2026-02-21T01:45:00.000+00:00 2026-02-21T01:45:01.000+00:00 Machine Upgrades Type: Maintenance

Duration: 1 hour

Affected Components: Machine API, Machine Web App

Feb 21, 01:45:01 GMT+0
Identified - Maintenance is now in progress.

Feb 21, 02:45:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 21, 01:45:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

]]> tag:ai-tutor-x-pixio.instatus.com,2005:Incident/cmlu9ri9w001r11myzj9nrv6z 2026-02-20T02:27:03.926+00:00 2026-02-20T04:01:44.041+00:00 Machine Issue with Loading Threads Type: Incident

Duration: 1 hour and 35 minutes

Affected Components: Machine API

Feb 20, 04:01:44 GMT+0
Resolved - This incident has been resolved..

Feb 20, 02:27:03 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:ai-tutor-x-pixio.instatus.com,2005:Maintenance/cmekltuwj000s12ln3xwwt3hs 2026-02-03T00:40:00.000+00:00 2026-02-03T00:40:00.000+00:00 Machine Upgrades Type: Maintenance

Duration: 1 day and 6 hours

Affected Components: Machine Web App, Machine API

Feb 3, 00:40:00 GMT+0
Identified - Maintenance is now in progress.

Feb 20, 00:40:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Aug 21, 04:30:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:ai-tutor-x-pixio.instatus.com,2005:Incident/cmj0jj7z300dz6yrjy5q40g6c 2025-12-10T21:48:04.191+00:00 2025-12-10T21:48:04.191+00:00 Machine is having issues with its server, we are working on the fix Type: Incident

Duration: 1 day, 4 hours and 49 minutes

Affected Components: Machine Web App

Dec 10, 21:48:04 GMT+0
Identified - We are continuing to work on a fix for this incident..

Dec 12, 02:36:48 GMT+0
Resolved - This incident has been resolved..

]]> tag:ai-tutor-x-pixio.instatus.com,2005:Incident/cmgzfyg9u06qwyldjnjzfk354 2025-10-20T18:00:43.338+00:00 2025-10-20T18:00:43.338+00:00 🚨We are recovering from the outage earlier today with AWS Type: Incident

Duration: 6 hours and 33 minutes

Affected Components: AI Tutor Web App, AI Tutor Models, Machine API, Pixio GPU Cluster, Pixio API, Pixio Web App, Machine Web App

Oct 20, 18:00:43 GMT+0
Investigating - We are currently investigating this incident..

Oct 20, 18:58:56 GMT+0
Identified - We are continuing to work on a fix for this incident. Pixio has been restored..

Oct 21, 00:34:00 GMT+0
Resolved - This incident has been resolved. System is coming back online. A fix has been implemented..

]]> tag:ai-tutor-x-pixio.instatus.com,2005:Maintenance/cmdtd2mzb00fubcybft4l5lfw 2025-08-01T22:00:00.000+00:00 2025-08-01T22:00:01.000+00:00 Machine Updates Type: Maintenance

Duration: 4 hours

Affected Components: Machine Web App

Aug 1, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 1, 22:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Aug 2, 02:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:ai-tutor-x-pixio.instatus.com,2005:Incident/cmbtqj78w001vosxv1i40xhu2 2025-06-12T18:51:39.066+00:00 2025-06-12T20:21:56.383+00:00 Google Cloud went down and Firebase went down . We're monitoring the situation and a fix has been implemented. Thanks for your patience! Type: Incident

Duration: 17 days, 22 hours and 57 minutes

Affected Components: Pixio GPU Cluster, AI Tutor Web App, AI Tutor Models, Pixio Web App, Pixio API

Jun 12, 20:21:56 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jun 12, 18:51:39 GMT+0
Investigating - We are currently investigating this incident..

Jun 12, 20:14:17 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jun 12, 20:15:02 GMT+0
Resolved - This incident is being resolved and services are coming back online..

Jun 30, 17:48:29 GMT+0
Resolved - This incident has been resolved..

]]> tag:ai-tutor-x-pixio.instatus.com,2005:Incident/cmbjzktm00034wkz735108lvd 2025-06-05T23:07:11.014+00:00 2025-06-06T01:16:10.531+00:00 Songcraft Down Type: Incident

Duration: 2 hours and 9 minutes

Affected Components: Pixio Web App

Jun 6, 01:16:10 GMT+0
Resolved - This incident has been resolved..

Jun 5, 23:07:11 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:ai-tutor-x-pixio.instatus.com,2005:Incident/cmbjz1mtn002cwkz79hnxa07i 2025-06-05T22:52:15.770+00:00 2025-06-05T22:52:15.770+00:00 MotionCraft Ultra Image to Video Type: Incident

Duration: 2 hours and 28 minutes

Affected Components: Pixio Web App

Jun 5, 22:52:15 GMT+0
Investigating - We are currently investigating this incident..

Jun 6, 01:20:25 GMT+0
Resolved - This incident has been resolved..

Jun 6, 01:21:03 GMT+0
Postmortem - Our uploads server crashed..

]]> tag:ai-tutor-x-pixio.instatus.com,2005:Incident/cm9j64qjv00edmzg1aw7chanz 2025-04-16T00:03:26.765+00:00 2025-04-16T00:03:26.765+00:00 VidCraft HD down for upgrades. Type: Incident

Affected Components: Pixio Web App

Apr 16, 00:03:26 GMT+0
Resolved - This incident has been resolved..

]]> tag:ai-tutor-x-pixio.instatus.com,2005:Incident/cm9dy78wg00ft3g2riqc8b0i1 2025-04-12T08:22:35.850+00:00 2025-04-12T08:22:35.850+00:00 FX Craft down for updates Type: Incident

Duration: 3 days, 15 hours and 40 minutes

Affected Components: Pixio Web App

Apr 12, 08:22:35 GMT+0
Investigating - We are currently investigating this incident..

Apr 16, 00:02:50 GMT+0
Resolved - This incident has been resolved..

]]> tag:ai-tutor-x-pixio.instatus.com,2005:Incident/cm97jcvwh0008muhop1n1b7ik 2025-04-07T20:40:26.206+00:00 2025-04-07T20:40:26.206+00:00 Procraft is Down right now due to maintenance Type: Incident

Apr 7, 20:40:26 GMT+0
Resolved - This incident has been resolved..

]]> tag:ai-tutor-x-pixio.instatus.com,2005:Incident/cm7mld9vi0079gee6dfiim5wu 2025-02-27T00:13:53.015+00:00 2025-02-27T00:13:53.015+00:00 OpenAI Down right now. Type: Incident

Duration: 1 hour and 34 minutes

Affected Components: AI Tutor Web App, AI Tutor Models

Feb 27, 00:13:53 GMT+0
Identified - We are currently investigating this incident. Working with OpenAI to solve this. It is not a real issue..

Feb 27, 01:47:32 GMT+0
Resolved - This incident has been resolved..

]]> tag:ai-tutor-x-pixio.instatus.com,2005:Incident/cm6e6aljk0007ayrono9cqpy7 2025-01-26T22:10:01.418+00:00 2025-01-26T22:10:01.418+00:00 Vidcraft HD Down Type: Incident

Duration: 5 hours and 16 minutes

Affected Components: Pixio Web App, Pixio GPU Cluster

Jan 26, 22:10:01 GMT+0
Identified - We are continuing to work on a fix for this incident..

Jan 27, 03:25:49 GMT+0
Resolved - This incident has been resolved..

]]> tag:ai-tutor-x-pixio.instatus.com,2005:Incident/cm5059r0l000lvh6v1g7nhl26 2024-12-22T21:52:54.567+00:00 2024-12-22T21:52:54.567+00:00 MotionCraft Ultra Down Type: Incident

Duration: 6 hours and 46 minutes

Affected Components: Pixio Web App, Pixio GPU Cluster

Dec 22, 21:52:54 GMT+0
Investigating - We are currently investigating this incident..

Dec 23, 04:38:54 GMT+0
Resolved - This incident has been resolved..

]]> tag:ai-tutor-x-pixio.instatus.com,2005:Incident/cm4kkkxjw003g14276oplm81m 2024-12-12T00:17:11.511+00:00 2024-12-12T00:17:11.511+00:00 OpenAI Models are down Type: Incident

Duration: 2 hours and 8 minutes

Affected Components: AI Tutor Web App

Dec 12, 00:17:11 GMT+0
Identified - We are currently investigating this incident. <https://status.openai.com/>.

Dec 12, 02:24:57 GMT+0
Resolved - This incident has been resolved. We are monitoring. .

]]> tag:ai-tutor-x-pixio.instatus.com,2005:Incident/cm3wqq1df0001pwzq6n6l1z1h 2024-11-25T08:02:38.339+00:00 2024-11-25T08:02:38.339+00:00 Vidcraft HD is down Type: Incident

Duration: 9 days, 17 hours and 53 minutes

Affected Components: Pixio Web App

Nov 25, 08:02:38 GMT+0
Investigating - We are currently investigating this incident..

Nov 27, 00:15:35 GMT+0
Resolved - This incident has been resolved..

Dec 3, 19:15:24 GMT+0
Identified - We are continuing to work on a fix for this incident..

Dec 3, 19:15:29 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Dec 5, 01:55:21 GMT+0
Resolved - This incident has been resolved..

]]> tag:ai-tutor-x-pixio.instatus.com,2005:Incident/cm3p0crgw00322jo0jgb98h7s 2024-11-19T22:10:06.617+00:00 2024-11-19T22:10:06.617+00:00 SongCraft is Down for Maintenance and Updates Type: Incident

Duration: 25 days, 5 hours and 53 minutes

Affected Components: Pixio Web App

Nov 19, 22:10:06 GMT+0
Investigating - We are currently investigating this incident..

Nov 20, 09:01:20 GMT+0
Resolved - This incident has been resolved..

Nov 20, 20:39:24 GMT+0
Identified - We are continuing to work on a fix for this incident..

Nov 25, 08:02:08 GMT+0
Resolved - This incident has been resolved..

Nov 25, 19:18:21 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Nov 25, 21:51:58 GMT+0
Resolved - This incident has been resolved..

Nov 30, 04:39:50 GMT+0
Resolved - This incident has been resolved..

Nov 29, 18:52:27 GMT+0
Resolved - This incident has been resolved..

]]> tag:ai-tutor-x-pixio.instatus.com,2005:Incident/cm2uwzwkf004p13zhsr54e410 2024-10-29T20:43:02.442+00:00 2024-10-29T20:43:02.442+00:00 TalkCraft Ultra (beta) is experiencing issues. Type: Incident

Duration: 22 hours and 7 minutes

Affected Components: Pixio Web App

Oct 29, 20:43:02 GMT+0
Identified - We are continuing to work on a fix for this incident..

Oct 29, 20:43:27 GMT+0
Monitoring - We are working to resolve this..

Oct 30, 07:15:08 GMT+0
Identified - We are continuing to work on a fix for this incident..

Oct 30, 18:50:29 GMT+0
Resolved - This incident has been resolved..

]]> tag:ai-tutor-x-pixio.instatus.com,2005:Incident/cm2l9hqx100019yp48zp6ceet 2024-10-23T02:35:08.059+00:00 2024-10-23T02:35:08.059+00:00 Migration of Old Models Type: Incident

Duration: 15 hours and 58 minutes

Affected Components: AI Tutor Models

Oct 23, 02:35:08 GMT+0
Identified - We are continuing to work on a fix for this incident..

Oct 23, 02:45:53 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 23, 18:32:57 GMT+0
Resolved - This incident has been resolved..

]]> tag:ai-tutor-x-pixio.instatus.com,2005:Maintenance/cm2l8u41p001knl9di1ytfg8z 2024-10-23T02:16:25.155+00:00 2024-10-23T18:33:15.646+00:00 Update Type: Maintenance

Duration: 16 hours and 17 minutes

Affected Components: AI Tutor Models

Oct 23, 18:33:15 GMT+0
Completed - Maintenance has completed successfully..

Oct 23, 02:16:25 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

]]> tag:ai-tutor-x-pixio.instatus.com,2005:Incident/cm2kao7c80028votjokxfxm3a 2024-10-22T10:20:22.275+00:00 2024-10-22T10:20:22.275+00:00 Anthropic 3.5 Sonnet Type: Incident

Affected Components: AI Tutor Web App, AI Tutor Models, Pixio Web App, Pixio GPU Cluster, Pixio API

Oct 22, 10:20:22 GMT+0
Resolved - This incident has been resolved..

]]> tag:ai-tutor-x-pixio.instatus.com,2005:Incident/cm2dvzor80001bzqalxpegi17 2024-10-17T22:42:47.440+00:00 2024-10-22T10:23:19.748+00:00 Polycraft is down at the moment Type: Incident

Duration: 4 days, 11 hours and 41 minutes

Affected Components: Pixio Web App

Oct 22, 10:23:19 GMT+0
Resolved - This incident has been resolved..

Oct 17, 22:42:47 GMT+0
Investigating - We are currently investigating this incident..

Oct 21, 18:52:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

Oct 18, 22:28:30 GMT+0
Resolved - This incident has been resolved..

]]> tag:ai-tutor-x-pixio.instatus.com,2005:Incident/cm2cv2tru00013pi15nzw41su 2024-10-17T05:29:27.800+00:00 2024-10-17T05:29:27.800+00:00 MotionCraft Beta is experiencing an outage Type: Incident

Duration: 16 hours and 3 minutes

Affected Components: Pixio Web App

Oct 17, 05:29:27 GMT+0
Identified - We are continuing to work on a fix for this incident..

Oct 17, 21:32:09 GMT+0
Resolved - This incident has been resolved..

]]>